EVRi
EVRi Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EVRi has 1.3 star rating based on 4526 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend EVRi to a friend or colleague.
- Rating Distribution
Pros: No pros, Non, Cheap.
Cons: No customer service, Unreliable, No human service to answer your questions.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EVRi has 1.3 star rating based on 4526 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend EVRi to a friend or colleague.
- Rating Distribution
Pros: No pros, Non, Cheap.
Cons: No customer service, Unreliable, No human service to answer your questions.40% of users think that EVRi should improve its Delivery Process.
53% of users say that they won't use EVRi in the future for similar services or products.Recent recommendations regarding this business are as follows: "My own evri courier is brilliant. Can't speak for others obviously. But I'm not recommending Leicester area because of the problem", "Don't use", "don not use", "Don’t use Evri bad customer service no body to talk to just a ie robot that keeps replying same thing", "Don't trust this service . Customer care is just a voice. No taking any action".
Most users ask EVRi for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top EVRi Reviews
"No delivery of my parcel"
The guy i spoke to was very nice and tried to help me. Now I've had to fill out form to declare what was in the box. And have to wait 28 days. Which I felt...
"Terrible updates and not possible to check delivery date"
Waited all morning to check if parcel was going to be delivered. No updates so left house at noon. Returned 3.30pm. No card left. Checked the app again at 4pm!...
Notting Hill Gate, Royal Kensington And Chelsea
Terrible updates and not possible to check delivery date
Waited all morning to check if parcel was going to be delivered. No updates so left house at noon.
Returned 3.30pm. No card left. Checked the app again at 4pm! Apparently at noon update was that it was going to be delivered that day.
At 2.39pm another update with a delivery slot of 2.30 to 3.30. That is too short notice. It was not delivered the next day. No obvious number to call except for useless chat bot.
Not sure where the parcel is and when it will be delivered! Terrible.
User's recommendation: Choose a different service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Luton, Luton
Delivery driver dropped 24 kg package over a 6 foot fence.
Hi, I ordered a Toomax Stora Way All Weather Storage Box from Amazon, item number #203-587****-0945904. According to Amazon, it was delivered by Evri and was pushed over a six-foot fence, because I was at my neighbor's house at the time.
Therefore, when I opened the box, the goods inside, which were made of plastic, were damaged. I have made calls to Amazon's customer support and emailed Spreetail, but I'm no further forward in getting the product returned. Spreetail is saying that Amazon should deal with my issue, and Amazon is saying that Spreetail is responsible for sorting it out. Having been to the return shop, which is my local co-op, they told me that the parcel was too big and heavy for them to deal with.
Being a 68-year-old pensioner, I find it extremely difficult to pick up and move such items.
I'm now so frustrated and angry that this issue hasn't been resolved. All I want is someone to take responsibility for my situation and collect the said item from my home address.
Kind regards
M Lidster.
User's recommendation: Be careful who you’re courier is.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You can never talk to a person, a live person to get a refund
The parcel is still at my sons address and I’ve ask for a refund 4 times now, but know one will reply to me or refund my account, I am now looking into my card company getting the refund, I will keep you up to date…
When you ring, you get a robot, which is as much help as a paper umbrella. Someone was meant to ring me today, but it never happened. You try and cancel the pick up, as Evri has broken their contact with me to pick up on a specific date and deliver to me at my address, which hasn't happened. The robot writes, 'someone is looking into the problem, and will contact me in 24 hours', but that was 72 hours ago.
I will never use Evri to pick up a parcel as long as I have breath still in my lungs. I thought Hermes was bad, but Evri takes the first prize for not delivering the goods. I will tell everyone out there to stay clear of this carrier service because it will never happen.
Pay a little bit extra for a well-known and time-tested parcel service. If I don't get my refund and compensation for my son's loss of wages, then I will get my payment agent, who paid the service fee, to take over and I have insurance for these sorts of issues from scammers.
- Cheap and allows to book online
- Do not stand up to there promises
Preferred solution: Full refund
User's recommendation: Do not use is parcel carrier, because there make a promise to pick up and to deliver door to door and you only get a robot that tells you lies when you enter your tracking number, it will as something like we are in the process of pick up you parcel and we will send you more tracking information, ( good bye ), and you will find it really hard getting you money back, people please be warned
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Complaint support
Hoover broke. Company dispatched a new on.
Asked to return faulty one on receipt of new one. Now one delivered (by Evri) and therefore booked return by EVRI.
Not collected on day booked for.Not collected by new date offered. Logged questions and tried calling - nothing and no response!
I’ve mailed Company Secretary and CEO. No response
I am writing to express my deep dissatisfaction with the service I have received regarding a parcel collection I booked for Friday, July 5th. Despite the booking, no one arrived to collect the parcel.
The inability to talk to a human sucks!!
Subsequently, I contacted you through your chat bot and was informed that a collection was rescheduled for Monday, July 8th, as evidenced by the attached screenshot. However, no one arrived again.
Since then, I have tried multiple times to reach your customer service through the chat bot and by calling your automated solution. Each time, I was told the issue is being investigated, but I have not received any further updates. Today, I was told that the collection was no longer necessary, which is incorrect.
This situation has caused significant inconvenience and frustration.
As a customer, I expect a higher standard of service and clear communication. I request the following actions be taken immediately:
1. **Confirm a new collection date and time for my parcel.**
2. **Provide a direct contact method to a customer service representative who can assist me with this issue.**
3.
**Explain why the initial collections were missed and why I received incorrect information.**
Please find attached all relevant documentation, including booking confirmations, chat transcripts, and screenshots of communications.
I expect a prompt response and resolution to this matter. If I do not receive a satisfactory response within 48 hours, I will have no choice but to escalate this issue to the Consumer Ombudsman.
Thank you for your immediate attention to this matter.
Sincerely,
Ian Kirkland
- Zero to date
- Getting help and a refund is impossible
- Dreadful website dreadful lack of communication
Preferred solution: Compensation to insured price, an apology and the fecking parcel collected and delivered! This is a return item and I have a pissed off, rightfully so, supplier who has already send me a replacement.
User's recommendation: Don’t do it!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Parcel missing
Send a parcel with Evri since the 6th of September to N20 8QH with the reference number H051JA002401****. From Birmingham till now, it has not been delivered.
I have been chasing this with Evri for a refund if the parcel is lost, as they said, because eBay gave me a deadline to refund the buyer. So, I need to be refunded.
- Good company deliver on time too
- Poor communication
Preferred solution: Full refund
User's recommendation: That Evri is not a good delivery services and way to reach out to customer service or support on phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lost parcel
My parcel from TEMU has apparently been left in an Evri locker near me, but at no point have I been given the QR or access code to release my parcel. I have emailed TEMU (loads of times) rung, and messaged my local Evri courier who tells me MENZIES delivers to the Evri lockers (??) but NO-ONE accepts responsibility for sending me the necessary codes so my package is still locked away and I have no way of accessing it
- Local courier man very helpful
- No way of getting in touch with them - ever
Preferred solution: Deliver product or service ordered
User's recommendation: Think twice before using Evri lockers for delivery!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sheffield, England
All are fraud with me i lost my parcel
I have lost my important parcel
Tracking now is H04FUA000416****
I need my parcel back otherwise i will go on court
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No interaction, parcel missing a month on and no returned email or phone call
I posted a parcel a month ago and have been chasing it for 2 weeks with no reply from Evri via email, phone, or online chat. The service is very poor. The parcel was clearly labelled and well-wrapped.
- Cheap delivery
- Unable to actually speak to anyone
Preferred solution: Full refund
User's recommendation: Use another company to distribute your parcels
Henley On Thames, Oxfordshire
They need shutting down Hermes we're crap so changed name to Evri who are just sh*te
I got a delivery off Evri but it was to a different address not mine so I put a complaint into their customer service team who said they would sort it and see into the problem but since then things have gone from bad to worse I have a total of 8 other packages with them which I probably won't get any as 1 is at their hub and not moved in over a week and another is out for delivery today that was a week ago so they are just taking the complete pi*s
User's recommendation: Try having a more respected delivery service delivering your items
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Important for me
Hi my name is halil dag first think my English is not very good thats why Im gonna write Turkish pls translate it its very important for me. Ben eBay sitesinden bir ürün aldım 29 haziranda ve ürünüm sizin calistiginiz bir firma olan evrinin Ulverston daki deposuna gitti fakat ben ürünü 3 gündür alamıyorum 3 gün boyunca beni her seferinde saatlerce evde bekletip (verdikleri saate ürünü almak için bekliyorum) ertesi güne getireceklerine dair mail atıp getirmiyorlar hep aynı kişi alıyor benim ürünümü ismi TONI ve uygun olmadığı için yarın getireceğiz diye mesaj alıyorum bu bayan her gün benim ürünümü arabasında dolaştırmıyor fakat bana getirmek için uygun olmuyor çünkü hergun aynı mesajları alıyorum TONI ürününüzü aldı şu saatler arasında size ulaştıracak diye ama bir türlü bana ulasamiyor ürünüm.
Bugün sabah ürünlerin toplandığı depoya gittim ve şikayette bulundum oradaki yetkiliye ve yetkilide bana bu konu ile ilgileneceğini ve ürünümü bugün alacağımı söyledi ve aynı kişi ( TONI) yine benim ürünümü aldı ve yine teslim etmedi.
Bu belki sizin için çok önemsiz ama benim için gerçekten çok önemli ben internetten çok alışveriş yapan biriyim direcsport ebay özellikle artık eBay ve sport direct başta olmak üzere bir şey almamayı bile düşünüyorum çünkü evri ile çalışıyorlar. Eğer beni ciddiye alıp iletişime geçmek isterseniz mail adresimi telefon numaramı yazıyorum umarım ciddiye alırsınız almazsanizda Buda sizin takdiriniz hlldq1@***.com ve telefon numaramda 0788843**** asagiya order tracking number yazıyorum H02D1A0000740097
Preferred solution: I don’t want money back. I just want to know why she did that? should be u punish her. I don’t know what u gonna do but she have to get notice or I don’t know
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Evri has the worst customer services ever
Every has the worst customer services ever. The Help Centre is created by someone who either doesn't understand customers' needs or doesn't have a good understanding of the English language. For example, in their 'Help Centre' they say (if you haven't handed your parcel over...), but they never mention the other part which is (if you handed your parcel over). This is because when you say if, it can infer different conditions and every condition applies to a different customer. Some may have handed their parcel over and others may not have.
The ChatBot is useless because it doesn't cover the customers' issues. That would be okay if, at the end, it gives the customer an option to chat with an operator, but it doesn't.
The phone number is the worst part of their 'customer services' because it functions exactly as the ChatBot. Companies usually use the call to Customer Services to cover whatever hasn't been addressed by the Help Centre, FAQ, or the 'Live Chat'. However, it provides customers exactly what the other so-called services do, no more than that. When it doesn't cover the customer's issues, it should give the customer an option to talk to a staff member or an operator to discuss the issue.
Overall, I think all these issues stem from Every's greediness as they don't want to invest in hiring staff to resolve their customers' issues.
- Price
- Customer service
Preferred solution: Fixing their customer services
User's recommendation: Give your customers an option to talk to a human.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Accidentally made a reveiw
Didn't mean to make the previous reveiw it was a mistake.im sorry for any inconvenience caused I am now understanding and recognizing the reveiw previously and want to put it right please if I may I meant that I haven't received the package
- Good delivery service
- This is now the 2nd parcel evri have not delivered
Preferred solution: Full refund
Kensington, Royal Kensington And Chelsea
You service is terrible. Your delivery guys dump my package anywhere several complaints and nothing has changed. It has even been worst.
You should have a customer service number where customers can call and make complaints than your over reliance on chatbots or whatever. Imagine a parcel constantly dumped outside my house my your delivery guys.
As I type a parcel expected to be delivered between 14:30 and 15:30 has not been delivered and there is no update from your end. Meanwhile, its 19:44 already.
Evri is terrible henceforth before I buy anything online I will ask if the delivery is done by evri I will stop buying.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Incompetent
I have ordered many things from Temu and I requested them to be delivered at my chosen parcel shop. Evri sent me a confirmation saying it will be delivered at my chosen parcel shop, and after a few hours, they lied, saying there was an issue with the address.
Now they're sending the items back to the sender, bearing in mind it was on sale. I wanted it for Saturday because it was for my birthday. Now they've ruined everything for me. They lie like always, not professional.
I always had issues with them but never with Royal Mail. I have been trying to get in touch with them, and the chat is a joke. It keeps saying 'no connection, try again.' We all know it's a lie, I've been trying for over 2 hours, but I will also call them tomorrow.
I really hate them. My tracking number: H0483A073571****.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use their services
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need back my money or package
I have been tracking my package and it shows a different date. Secondly, I have been in the house since morning and I am always home.
The delivery person did not even ring my bell or knock on my door. Thirdly, the company didn't notify me that my delivery was on its way.
So, what's going on? This seems like a scam!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Have not received my parcel
I want someone to tell me if I am receiving a parcel that was meant to have been sent over a week ago. I have emailed and left you my number and my email to get back to me.
Can someone please tell me if this is really coming and if so, when? My number is 0798414**** and my email is tomwhiteside69@***.com.
- Dont have non at present unless this situation is sorted
- No response thought either phone or email and the live chat ezra bot is a joke we want humans to chat with not a bot that cant help you if you dont have any numbers that you havent been given by the seller
Preferred solution: Deliver product or service ordered
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you bought cheap chinese crap