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New Reviewer

Issue

EVRi - Issue
EVRi - Issue
EVRi - Issue
EVRi - Issue
EVRi - Issue
EVRi - Issue
Have few issues first they send evri tickets to send through post then download and send then they lose parcel and top off they delete from account refund customer when you sent item so no money no item you lose to top off they tell you you have to chase up there no way of contacting evri to sort as they don't know u to resolve you have to keep messing bout sending messages they take no responsibility or bother to help out but will find way to sort Nd take mtter further s this is con

User's recommendation: *** don't use.

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ID
#3482668 Review #3482668 is a subjective opinion of poster.
Service
Hermes Delivery Uk Delivery Service
Pros
  • Clear out wardrobe
  • Cheap
Cons
  • No customer service number and stress chasing up
  • Im down money and item
  • Not delivering
Loss
$9
Preferred solution
Full refund

Wrong delivery address

Hi so I have ordered a delivery from sports direct and it has got the wrong delivery address on. Is there anyway I can change it please.
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ID
#3617397 Review #3617397 is a subjective opinion of poster.
Location
Sunderland, England
New Reviewer

Delivery failed despite being in. Again.

Despite clear instructions in app of how to get to my address, addresses to avoid, how to get to my safe place AND to leave with local My Hermes / Evriship if unable to get to my safe place, for the second time running delivery was made or attempted to the uninhabited address clearly marked as Do Not Deliver.
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ID
#3617190 Review #3617190 is a subjective opinion of poster.
Location
Middlesbrough, England
Cons
  • Staff have not completed their conracted delivery
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Parcel late

EVRi - Parcel late
No real person to talk, even telephone function is rubbish. Hermes got very 'bad' reputation so by changing name is won't make better services.. shame as it has good new name but not uplifting their services

User's recommendation: If no other option.

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ID
#3616904 Review #3616904 is a subjective opinion of poster.
Loss
$40
Preferred solution
Let the company propose a solution

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New Reviewer

Before Hermes an now Evri but the same sh...

Never get the package on time, the tracking number it's wrong, nothing good that I can say about this company. Before they was Hermes with a bad reputation and now they are Evri and they work worst than before.

User's recommendation: Just dont be a customer if you don't want problems.

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ID
#3616882 Review #3616882 is a subjective opinion of poster.
Loss
$2000
Preferred solution
Let the company propose a solution

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New Reviewer

No stars as the delivery was apparently made one hour in the future

Said delivery tried but at a time that was an hour after I got the message . This delivery service is appalling.

User's recommendation: Avoid this furm.

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ID
#3616833 Review #3616833 is a subjective opinion of poster.
Cons
  • Bad bad bad
  • Every thing about the so called attempt to deliver
Preferred solution
Deliver product or service ordered

Item not recieved

Hi i posted an item to sender on 18.05.22 Tracking number C00HHA021228**** this item stilp states as of 21.05.22 that you have attempted delivery and i will be updated once you have reattempted delivery. This has not taken place and the recipient has not yet recieved my item. I have tried calling customer servuces with the tracking number and it states that the tracking number is not recognised. I would like to know where my package is and why an attempt of redelivery has not been made. I am awaiting a refund on these item which cannot be processed until its recieved.
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ID
#3616631 Review #3616631 is a subjective opinion of poster.
Location
Birmingham, England

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New Reviewer

Not received a parcel

Hi so I have a parcel that was due to be delivered on Wednesday however working as a nurse I missed it I was then told someone would contact me on Friday yet no one did and Im still awaiting this parcel Im really annoyed at this point as it was pre ordered and due to be delivered for the big match this weekend yet it has not areived and I have one very sad father and cousin Please give me some insight to when this will be delivered Thanks Emily
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ID
#3616565 Review #3616565 is a subjective opinion of poster.
Location
Liverpool, England

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New Reviewer

Shameful service

EVRi - Shameful service
Yesterday one of your drivers delivered my parcel but I never received it, this parcel was left at my front door and by the time I arrived home from work my parcel had vanished!! Ive been unable to get any sort of response from any human and I would like something doing about my parcel that was left irresponsibly by your employee

User's recommendation: Avoid.

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ID
#3616520 Review #3616520 is a subjective opinion of poster.
Cons
  • No refund
  • Lost packages
Loss
$60
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Flying to SA and leaving 1pm

I ordered shoes for my grandson in SA to be delivered the following day. PAID FOR THIS SERVICE. I leave home 2 days later at 1pm and still no next day parcel. OH WHY DIDNT I JUST USE AMAZON AS CAN BE TRUSTED

User's recommendation: If u need the next day please dont use Evri.

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ID
#3616506 Review #3616506 is a subjective opinion of poster.
Location
Wandsworth, England
Loss
$3
Preferred solution
Full refund
New Reviewer

Parcel not arrived after one week despite paying extra for next day delivery

Drivers lie and say they missed you when they havent even attempted, never able to talk to anymore as no *** would work on a phone line here as its practically suicide. Strongly suggest liquidating the company as its a *** joke of a service. Kill. Yo. Self

User's recommendation: Stay the *** away.

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ID
#3616500 Review #3616500 is a subjective opinion of poster.
Location
Ipswich, England

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New Reviewer

Parcel not found,

No parcels recieved has been over 2 weeks now i need this sorting out i have 2 parcels not recived eaither of them
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ID
#3615385 Review #3615385 is a subjective opinion of poster.
Location
Newham, England

Evri still have not bothered to reply. I still have not received my items which were intended for my Grandson's birthday.

The items were delivered to the incorrect address miles away. Despite my contact & repeated requests they have totally disregarded me. Apalling customer service. I have paid for ths items & they seem incapable of delivering. Disgusting.

User's recommendation: Avoid.

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ID
#3614984 Review #3614984 is a subjective opinion of poster.
Location
Halifax, England

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Verified Reviewer
New Reviewer

Cant get no Satisfaction

EVRi - Cant get no Satisfaction
EVRi - Cant get no Satisfaction
Since changing the name the Company tries to not pay out on claims, makes no contact with you when there is a problem, tells you an item was delivered and they have cctv footage. They send you an invoice saying that the item was oversize even though you have sent many similar items before. INFACT EVRI is worse now that Hermes ever was

User's recommendation: Using Hermes for thousands of parcel, I find them Cheapish and perhaps delivery could happen. Don't bother with the insurance as they try not to pay out. They show a picture of your item and some ones legs so as you have no idea where the address actually is. They tell you Spartan who is the next door neighbour has the parcel and that they have cctv footage to prove it. They forget to tell you that Spartan is actually the company name of a unit 300metres up the road and the picture the give shows legs and a parcel. WHAT RECOMMENDATION would you give to a future customer.

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ID
#3614959 Review #3614959 is a subjective opinion of poster.
Pros
  • Can work well
Cons
  • Does it go wrong
  • When it goes wrong
Preferred solution
proper customer support that means not just the usual received email that some one will get back to you, which never happens, a proper help page as they had on the old Hermes site that you could check to see what was happening

My parcel is not delivery

I not recive my parcel the drive left the order the bottom of the stairs soneone took i didn t see my door number 41im not vert happy
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ID
#3614864 Review #3614864 is a subjective opinion of poster.
Location
Norwich, England

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Verified Reviewer
New Reviewer

Late delivery

Your company is crap at delivers!! Your drivers havent got a clue and cheeky Cant speak with anyone who cares

User's recommendation: Check what delivery company is before you ordering anything.

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ID
#3614701 Review #3614701 is a subjective opinion of poster.
Location
Glasgow, Scotland
Preferred solution
Deliver product or service ordered

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