EVRi
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
EVRi Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EVRi has 1.3 star rating based on 4205 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend EVRi to a friend or colleague.
- Rating Distribution
Pros: No pros, Non, Cheap.
Cons: No customer service, Unreliable, No human service to answer your questions.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EVRi has 1.3 star rating based on 4205 customer reviews. Consumers are mostly dissatisfied.
4% of users would likely recommend EVRi to a friend or colleague.
- Rating Distribution
Pros: No pros, Non, Cheap.
Cons: No customer service, Unreliable, No human service to answer your questions.45% of users think that EVRi should improve its Delivery Process.
55% of users say that they won't use EVRi in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't bother", "I do not recommend", "Be careful", "Avoid like the plague! Absolutely atrocious service.", "AVOID AT ALL COSTS".
Most users ask EVRi for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top EVRi Reviews
"Juliethorburn1@***.com"
Someone game with a parcel to my address said this was the 2nd they tryed but it the first card i got saying about the parcel can you let the person know who...
"Can’t access a real live person by phone and chat. Ezra is hopeless!"
Wanted to speak to a real person but cant! Stupid Ezra chat does not allow sensible conversation to get me what I requested from it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Package not returned
Company fixed the issue and I have been provided with full refund. Issue was resolved through autodoc, they processed a refund despite not having received the item. Neither autodoc nor myself have received any communication from EVRi whatsoever, despite autodoc filing an official complaint several weeks ago.
I eventually recieved a refund through autodoc after chasing them up a couple times. After 7 weeks of waiting, I asked them to leverage their business relationship with evri to seek a resolution, and they processed the refund despite still not having received the item.
- Easy to order
- Evri parcel goes missing
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid using if possible
London, England
Can’t access a real live person by phone and chat. Ezra is hopeless!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They contacted me and said my parcel has been damaged so they can’t see my address clearly, so for me to give them my address they asked me to pay?
- No costumer service
- Asking me to pay for my address submission
Preferred solution: I don’t want to pay just to give them my address!!
User's recommendation: Bad customer service!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Collection Tracking No: C00HHA046169****Reference: 326011****99
Company fixed the issue and I have been provided with apology. Eventually they cancelled the collection and arranged for a refund.
The automated services is shocking and keeps me in a loop, the chat bot is useless and just tells me someone will be in touch in 24 hours for the past 4 days.
I've since arranged collection with actual courier since then so I just need it refunding.
1 week later i received a useless apology and they said they have rearranged collection even though I don't have the item anymore as I see someone else so evri have refused to refund me essentially. Also they let me pay for insurance on an item that isn't covered.
- Just dont show up to collect your product
- Not possible to speak to a person in a reasonable time
- Tracking doesnt update
Preferred solution: Full refund
User's recommendation: Simple, don't use Evri for home collections because they don't arrive, then it's it's possible to get a response in a reasonable time and then they refuse to refund you for a service they haven't provided.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible service
- Using the company
Preferred solution: Deliver product or service ordered
User's recommendation: DO NIT USE THIS COMPANY
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Broken letterbox
- Dont care attitude
Preferred solution: Refunded for the price of a new letterbox
User's recommendation: Avoid Evri/Hermes at all costs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delivery issue, then using there website to try and resolve the issue
On a visit to my local post office, to send an important letter Tracked, The post master recommemded the Evri service. i was ok with that, i just needed to be able to track the envelope to the receiver.
a few days later my wife had checked Evri tracker, and advised me the driver could not find the Address for delivery, ( not a good start ), so she had a chat online ( useless) so we left it over the weekend and re checked on the Monday, Now they could not find the Letter !, I rang the number given, auto questions then asked to leave a message, i did, and also on two other days following, No contact back, I had advised in message that email would be best, as i work customer facing, and taking calls is an issue at work, i also attemted to use the auto AI online chat ( More than Useless ) - i rang the Receiver to check if they had received it and to advise the issue i was experiencing with EVRI delivery & tracker.
The following day when checking, the tracker advised the envelope was on its way and out for delivery ( thought we were finally getting their ) - next day the Envelope i had sent was delivered !!! YEP you can guess it - it dropped through my Letter BOX - returned to me, SO i Paid £4.15 to send a important letter ( to my Self ) no i am not that Idiot - when digging a little further in tracker - & using the AI auto chat it just advises - do not reconise the Post Code.
I had rang the Receiver before sending the envelope and twice during this episode, to confirm Receivers POST Code.
The Following day 21st Feb - i had reprinted all the contents and re visited the Post Office, i advised him of my Escapaid with EVRI service, So this time we Sent the Important Envelope by Royal Mail - tracked - Two days later the Receiver rang me- to advise the 2nd Posting by Royal Mail service had arrived.
I had used the same address & post code - so EVRI have an issue.
So i am £4.15 out of pocket to Evri, and gone round and round in circles on the EVRI website to try and contact them to resolve the issue on their more than UN user Friendly web site for Issues with Service.
I have more than 40 years of face to face customer employment, and the EVRI web site, does not allow / make it easy to contact them with any issues, this makes it a Poor Customer service Provider in my opinion.
thanks for reading
- Read my review and decide for your self for me every step
Preferred solution: Full refund
User's recommendation: use another provider
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bristol, England
My parcel has not been delivered to my address
User's recommendation: This is wrong door I don’t know where is my parcel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Juliethorburn1@***.com
It hard to contact hermes about the delivery I be in all day tomorrow Saturday I after be out has I am my mums carer
- Price is usually very competetive
- Just want my delivery
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delivery problem
Preferred solution: Deliver product or service ordered
User's recommendation: No, never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edgware, Barnet
Damaged parcel
User's recommendation: Don’t use them save your valuable items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Clarify delvery instructions
The delivery driver Angel lied about the delivery address. The business is not closed.
It is a school and it is open during school hours on weekdays and there are people on site and resident on site. There is no way to communicate with Hermes except through bots or to contact Germany.
- Incompetent deliverer and non existent customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Communication and customer service system not fit for purpose
It is impossible to speak to someone about a delivery which shows delivered but has not been received.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leyton, Waltham Forest
This company has 0 customer service and AI to handle complex issues and false or in correct websites for help and support which I have tried to use today I am so frustrated that cant reach help cent
If there is no other choice uf I'm force to the took itcapon them self to send my parcel back without authorisation and now my items are out of stock from the retailer I just the whole company just closes I'm really upset that the ruin my Xmas 2023
The customer service chat why couldn't it recognise the post code what is going on I need some answers this is do sad I was waiting on those items thus I have notified temu another complaint website I just don't get it I am expecting this parcel to be delivered tomorrow to the parcel shop because no where in writhing have I again ask for or requested or authorised anu type of return my working hours are busy tomorrow I cannot even ring I have contacted Temu as well about this please sort it out
This postal service will lose it customers at this rate if my parcel is not posted Xmas I damaged I will not use the service by choice and will hold fear if the service is being used to transport my items in the future I hope faith can be restored tomorrow or I get some answers why something so simple has ended up do terribly wrong
Thank Tracy
User's recommendation: All customer email head office about their help centre needs a human notch robot and if thingvare not going to change
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Waiting for a delivery on 22/2/24 23/02/24
Company fixed the issue and I have been provided with apology. I emailed the seller and I got a full refund. Had no way to contact Evri.
- Non
- Useless
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Report delivery driver
Preferred solution: Full refund
User's recommendation: Do not use eny of these company's untill new driver
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lost parcel
Preferred solution: Deliver product or service ordered
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