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Contact EVRi Customer Service

How to Reach a Person at EVRi

Verified Contact Information

Customer Service:

  • +44 330 808 5456
    This number is currently not in service

Legal:

data.protection@evri.com
parcelshop.networkdev@evri.com
Become a ParcelShop
phishing@evri.com
Cyber Security
infosec@evri.com
Security Team
codeofconductenquiry@evri.com
Code of Conduct
company.secretary@evri.com
Company Secretary
prteam@evri.com
Press Inquiries
Send Message

EVRi Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular EVRi Phone Number
+44 330 808 5456
Average Hold Time
Less than 1 minute
Most Popular EVRi Email Address
company.secretary@evri.com
EVRi Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
EVRi Customer Service Rating
2.6 out of 5
View full overview

How to Contact EVRi Customer Service?

EVRi contact phone number is 0330-808-5456. Call this line to connect with a voice assistant to address your issues with your parcel’s delivery, collection, payment or label. The voice assistant can provide support on your issue, connect you with a customer service representative,or record your message to forward it to the EVRi customer care team. The team will need some time to look into your issue, and after the investigation is over, a support member will get back to you. Please note that the support number can be out of service sometimes, so consider contacting the company via live chat.

If your issue is not time-sensitive, consider getting in touch with the EVRi customer support department via email. To contact the company secretary and get general information, send your email to company.secretary@evri.com. EVRi email for contacting the security team is infosec@evri.com.
If you own a parcel shop and seek collaboration with the company, send an email to parcelshop.networkdev@evri.com. To contact the company on the matter of press inquiries, send an email to prteam@evri.com.

The company is located in Leeds, UK. EVRi address for the head office is Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire LS27 0WH, United Kingdom. To contact EVRi via regular mail, send your correspondence to this address. Besides its headquarters, the company has over 7,000 parcel shops across the United Kingdom.

EVRi delivery service operates Monday through Saturday from 8 am to 8 pm. Please note that the schedule excludes bank holidays and can be different during the holiday season. To specify the schedule on a certain date, please contact the EVRi customer support to get more details.

EVRi website allows customers to get in touch with the company via live chat. This is the quickest way to reach out to the company. To start the chat, go to the “Contact Us” page and click the “Start the Chat” button. A professional support specialist will address your inquiry within 24 hours or less.

PissedConsumer Club

Contact Information

EVRi Website:

EVRi Help Center:

Corporate Office Address:

Hermes Parcelnet Limited
Capitol House, 1 Capitol Close, Morley
Leeds, England LS27 0WH
United Kingdom

How Customers Rate EVRi Support?

2.6 / 5
Poor

Based on 15.7K calls to EVRi customer support through PissedConsumer.com and 18 survey responses.

Total Calls
15.7K
Issues Resolved
5%

Why Customers Call EVRi?

Top Reasons of Customers Calls

  • Shipping and Delivery 75%
  • Customer Inquiries & Issues 9%
  • Request for Information 6%
  • Product/ Service 4%
  • Return/ Replace 3%
  • Account <1%
  • Payments and Charges <1%
  • Staff <1%
  • Refund <1%
  • Activation/ Cancellation <1%
  • Employment <1%
  • Website/ Application <1%
  • Cards <1%

Shipping and Delivery

75%
  • "Parcels delivered to my home"
  • "Issue with parcel"
  • "We have problem for delivery we want relo Kate to the never Say a address"

Customer Inquiries & Issues

9%
  • "Postage"
  • "Can you collect dishwasher from home?"
  • "Collect my larcel"

Request for Information

6%
  • "about my parcel"
  • "Need to speak to a human"
  • "Want to know where they left my parcel"

Product/ Service

4%
  • "Complaint"
  • "Damage contact lenses"
  • "Broken evri box"

Return/ Replace

3%
  • "I have to return the parcel but is over 25 kg. I just want to know how to return it with evri"
  • "A return package has not been received"
  • "Change my address"

Account

<1%
  • "Please send me new password for registration fprm"
  • "the postcode given for the evri locker is incorrect so I can't collect my parcel"
  • "Cant send my email through to evri"

Payments and Charges

<1%
  • "Second fraud of delivered parcel"
  • "still awaiting payment that was promised"
  • "Need secure payment link for payment request as I owe money for customs/duties for my international package to *** as per ur request-need the link so I can pay them as I haven't bin sent one!"

Staff

<1%
  • "service provider for yourself"
  • "Very poor service"
  • "Poor service"

Refund

<1%
  • "Need my refund"
  • "To to get a refund or arrange collection"
  • "Need money back"

Activation/ Cancellation

<1%
  • "Cancel delivery"
  • "I want to cancel an order"
  • "Two days cancelled delivery"

Employment

<1%
  • "Jobs"
  • "For a job vacancy"
  • "Job application trouble"

Website/ Application

<1%
  • "Redirecting my parcels"
  • "App says parcel delivered on Monday but no parcel received"
  • "Because your site makes it extremely difficult to do anything."

Cards

<1%
  • "Someone used my credit card"
  • "Because im trying to use my card and its not working"
  • "I can't upload my new card. I need my refund."

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